Resolved
This incident has been resolved. WooCommerce Subscriptions 8.6.1 includes a patch for the renewal state issue described below. A Subscriptions Health Check tool is also shipping later this week, giving merchants a direct view into subscription renewal states across their store.
April 23, 2026 8:46 UTC
Update
WooCommerce Subscriptions 8.6.1 has been released, addressing the renewal state issue identified in this incident. The patch corrects a gap in the plan-switching logic that could prevent affected subscriptions from correcting their renewal state during a same-gateway upgrade or downgrade. A related issue where switching to a different gateway could incorrectly flip a manual-renewal subscription to automatic has also been fixed.
Update to WooCommerce Subscriptions 8.6.1 from Dashboard → Updates.
A Subscriptions Health Check tool is shipping later this week in a follow-up patch release. It will let merchants scan their store for subscriptions that may have been affected, review them, and apply fixes directly — without making automatic changes to customer accounts.
April 23, 2026 8:46 UTC
Investigating
We’ve identified a bug in WooCommerce Subscriptions where the subscription switcher does not clear the manual renewal flag during same-gateway plan changes. Subscriptions that were incorrectly set to manual renewal remain stuck after upgrades or downgrades, even when the customer has a valid payment method on file.
A patch is in progress. A diagnostic tool will be released this week to help merchants identify and review any affected subscriptions.
April 21, 2026 10:10 UTC